Shipping & Returns
How to get free shipping
You can get free standard shipping in Canada on orders over $70 (excluding clearance items).
Shipping and handling charges are non-refundable. However, we will gladly refund your original shipping cost if you return an item because of an error that was our fault.
- *Free shipping does not apply to NWT, Nunavut and Yukon territories and the United States.
- *Shipping charges apply on all clearance items that are 50% off or more.
- *Shipping is not offered to locations outside North America.
The shipping cost for a clearance item is $7 for standard shipping, $14 for express shipping. The shipping cost for express shipping is $14 per item.
*Different rates apply to NWT, Nunavut and Yukon territories and the United States.
Online Purchase Return Policy
We’re sorry things didn’t work out! You can simply send your online purchase back in its original box and packaging with your receipt within 45 days of purchase. Items must be unworn and unwashed. Returned items must be in protective packaging (bag, wrapping paper, etc.) when mailed. Footwear boxes that were damaged due to not being correctly protected/packaged will be subject to a restocking fee of up to 20%. Apparel refunds must be in new condition and have tags attached, or we cannot accept them as refunds.
Free In-Store Returns
Return your online purchase to one of our retail locations. Bring your shipping invoice, shipping notice receipt and unworn, unwashed merchandise with the original box and packaging within 45 days of purchase. All refunds are issued in the original form of payment.
Exchanges only apply with items purchased from Gift Receipts.
In-Store Purchase Return Policy
We offer free returns and exchanges at any Quarks or Urban Trail store! Just bring your receipt within 15 days with your unworn and unwashed items in their original packaging.