All regular priced items over $70.00 purchased after March 18th, 2020 now qualify for free return shipping Canada wide. *limited time only*
Email [email protected] with “Return Request” in the subject and your order number and we will send you a pre-paid Canada Post label. You can also phone us at 1-866-925-6880 and we will be happy to assist you.
Shipping policy for sale items or items less than $70.00 will follow the guidelines below.
FREE** shipping on most regular price items over $70 in Canada with Canada Post.
*Free shipping does not apply to NWT, Nunavut and Yukon territories and the United States.
*Shipping charges apply on all Sale Items more than 15% off .
*Shipping not offered to locations outside North America
Shipping and handling charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error that was our fault.
The shipping cost of a sale item is $10 with each additional sale item adding $5.*
* different rates apply to NWT, Nunavut and Yukon territories and the United States.
We’re sorry that you don’t love your new shoes or if you’ve just changed your mind!
Just send your online purchase back in unworn and unwashed condition in its original box and packaging with your receipt within 45 days of purchase (Temporarily extended to 60 days).
You are responsible for the return postage of any items you do wish to return. Returned items must be mailed in protective packaging (bag, wrapping paper etc). Footwear boxes that are damaged due to not being properly protected/packaged will be subject to a restocking fee of up to 20%. Apparel refunds must be in new condition and have tags attached or they will not be accepted as a refund.
Detailed instructions on returning your purchase via shipping are included with the purchase itself.
Alternatively, you may return your purchase to one of our retail locations. You will need your shipping notice to complete your in-store return. Bring your shipping invoice, receipt and your unworn, unwashed merchandise with original box and packaging within 45 days of purchase.
All refunds are issued in the original form of payment.
Exchanges only apply with items purchased from Gift Receipts.