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Quarks Urban Trail

Free Shipping

Shipping and Return Policy

FREE** shipping on most regular price items over $50 in Canada with Canada Post.

*Free shipping does not apply to NWT, Nunavut and Yukon territories and the United States.

*Shipping charges apply on most Sale Items.

*Shipping not offered to locations outside North America

Shipping and handling charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error or defective merchandise.

SHIPPING & RETURN POLICY ON SALE ITEMS

The shipping cost of a sale item is $10 with each additional sale item adding $5, to a maximum of $25 per order of sale merchandise.*

* different rates apply to NWT, Nunavut and Yukon territories and the United States.

ONLINE PURCHASE RETURNS AND EXCHANGES

We’re sorry that you don’t love your new shoes or if you’ve just changed your mind! Just send your online purchase back in unworn and unwashed condition in its original box and packaging with your receipt within 45 days of purchase. Detailed instructions on returning your purchase via shipping are included with the purchase itself.

Alternatively, you may return your purchase to one of our retail locations.

STORE RETURNS AND EXCHANGES

You will need your shipping notice to complete your in-store return. Bring your shipping invoice, receipt and your unworn, unwashed or defective merchandise with original box and packaging within 15 days of purchase.

All refunds are issued in the original form of payment.

Exchanges only apply with items purchased from Gift Receipts.