Free Shipping

How to get free shipping

You can get free shipping on regular items over $70 in Canada with Canada Post. Shipping and handling charges are non-refundable. However, we will gladly refund your original shipping cost if you return an item because of an error that was our fault.

*Free shipping does not apply to NWT, Nunavut and Yukon territories and the United States.

*Shipping charges apply on all Sale Items more than 20% off.

*Shipping is not offered to locations outside North America

Shipping Costs

The shipping cost of a sale item is $10, each additional sale item adds $5.*

*Different rates apply to NWT, Nunavut and Yukon territories and the United States.

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Free Shipping* to all 10 provinces!

Our Return Policy

Online Purchase Return Policy

We’re sorry things didn’t work out! You can simply send your online purchase back in its original box and packaging with your receipt within 45 days of purchase. Items must be unworn and unwashed. Returned items must be in protective packaging (bag, wrapping paper, etc.) when mailed. Footwear boxes that were damaged due to not being correctly protected/packaged will be subject to a restocking fee of up to 20%. Apparel refunds must be in new condition and have tags attached, or we cannot accept them as refunds.

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Free In-Store Returns

Return your online purchase to one of our retail locations. Bring your shipping invoice, shipping notice receipt and unworn, unwashed merchandise with the original box and packaging within 45 days of purchase. All refunds are issued in the original form of payment.

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Gift Exchanges

Exchanges only apply with items purchased from Gift Receipts.

Returns on in-store purchases

We offer free returns and exchanges at any Quarks or Urban Trail store! Just bring your receipt within 15 days with your unworn and unwashed items in their original packaging. 

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Still have questions?

Call us Toll Free: 1-(866)-0925-6880.
Or fill out our contact request form.