Quarks Customer Service

The Quarks Customer Service Pledge is: “To treat customers in such a way that they will want to return often”, and its a pledge that we carry through in our online store as well as our physical locations. If at any time you feel that your expectations are not being met in terms of the level of service being provided, please contact our head office right away at 1-866-925-6880, or by email at [email protected].


Shipping

Shipping is FREE* on all orders shipped to the provinces over $50 at regular price within Canada! Quarks uses Canada Post for standard shipping. Shipping Charges will also apply on select sale items. Please note that while shipping and handling charges are non-refundable, we will gladly refund your original shipping cost if you are returning an item because we made a mistake!

Online Returns and Exchanges
Changed your mind? Bought the wrong size? No problem! Simply send your purchase back to us in new condition including box, packaging, and receipt within 45 days of your purchase, and we’ll provide you with a full refund or exchange! More detailed instructions of how to complete a return are included with your online purchase. Alternatively, you may return your purchase to one of our retail locations. You will need your shipping notice to complete your return.

Store Returns and Exchanges
We’re cool with store-bought returns and exchanges as well! Bring your purchase back to the store you purchased the item from in new condition, with its box and your receipt within 15 days of purchase, and we’ll provide you with a full refund or exchange! (Refunds will be issued in the original form of payment, exchange only with gift receipt, and items 50% off or more are final sale.)